TEDxBoston

Karyn Ross

Activator, Author, Artist, Coach & Consultant

I’m Karyn Ross, author of How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook, and coauthor of the Shingo Award-winning,  The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. 

An internationally acclaimed consultant, coach and lean practitioner, I’ve taught organizations of all sizes, in sectors as diverse as insurance, HR, transportation and retail how to use creativity combined with Toyota Way principles, practices and tools. This powerful combination enables organizations to create better, more effective and efficient ways to work and the peak services that each of their customers wants, now and for the future.

While many other Lean consultants focus on implementing tools, I teach your team how to use Practical Creativity™ to continuously strive towards service excellence. By developing each person’s capability through Coached Practice, I focus on the means: the ‘how’, and not just the ‘ends’ or the results, because “how we get there is as important as where we are going”.

A practicing artist, with an MFA in Sculpture, I specialize in developing your team’s creativity and divergent thinking skills so that your organization can flourish, thrive and grow and fulfill it’s purpose.